Automotive BDC Representative Positions, Madera, California, Internet Car Sales Careers

Madera Toyota Chevrolet
1300 Country Club Drive
Madera, California

$17 Hourly Plus Commission – chance to make up to $4000 to $5000!

The BDC Sales Representative’s role includes managing inbound customer service requests, such as scheduling appointments, providing updates, and addressing general inquiries. Additionally, the BDC representative is tasked with making outbound calls and communicating with prospects and customers through text, email, or social media as required.

Responsibilities include:

• Handling inbound phone calls and making appointment reminder outbound calls.
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts and declined service
• Respond to inbound service internet leads by phone, text message, and email
• Contacting and communicating with customers to identify needs
• Updating the Service CRM
• Reschedules missed service appointments
• Assists with answering customer inquiries and problems by routing customer to the contact and or department
• Understands the terminology of the automobile business and keep abreast of technology changes
• Understands the manufactures requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
• Follows the Company Codes and Policies
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Attends company meetings and training as required
• Other duties as assigned

Qualifications

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required
• Prior sales, call center, internet department or BDC experience preferred
• Excellent communication and customer service skills
• Bi-lingual is always a plus!
• Strong computer & phone skills (Reports, Internet, MS Outlook, CRM)
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• All potential employees must pass pre-employment testing including a background check and drug screen

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Job Type: Full-time

Wage is including bonus/commission from sales. 

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Work Location: In person

Plus Commission chance to make up to $4000 to $5000!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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