Job Opportunity: Automotive Fixed Operations Manager in Shreveport, Louisiana at Morgan Hyundai Auto Dealership.

Morgan Hyundai
Shreveport, Louisiana

Join the best in the business! Morgan Automotive is inviting individuals interested in the automotive industry to apply and become part of our family. We offer positions that contribute to our mission of delivering an exceptional automotive experience to all our clients. At Morgan, we ensure success for each team member by providing thorough, specialized training for every role, complemented by hands-on training and continuous personal development.

As the Fixed Operations Manager, you will lead the service and parts team. You will oversee the daily operations of the Service Center and Parts Department, managing a team of advisors, technicians, and support staff effectively. The role demands a focus on providing the highest level of customer service. The ideal candidate will exhibit leadership qualities, set an example for their team, and foster an environment of continuous improvement. If you efficiently manage a profitable fixed operations department, with effective staffing, customer retention, cost management, achievement of objectives, and record maintenance, we encourage you to submit your resume.

RESPONSIBILITIES

• Oversee the Drive Lane flow, ensuring customers receive prompt, courteous, and effective service.
• Take responsibility for the customer’s experience by completing additional tasks that leave a positive impression.
• Provide concierge support for all owner inquiries, via phone or in person, to prevent mishandling.
• Ensure the daily inventory of technicians’ time is consistently utilized by service customers.
• Allocate work among technicians efficiently.
• Hire, train, motivate, and monitor the performance of service department staff.
• Set and strive to meet departmental goals and objectives.
• Comprehend and comply with manufacturer warranty and policy procedures.
• Maintain a safe and clean work environment.
• Manage the parts sales process from beginning to end.
• Update customers on parts status and maintain friendly, professional communication with staff and customers.
• Understand the parts catalog for accurate lookups. Answer phone calls, provide price quotes, and offer information.
• Verify body shop estimates to ensure correct parts ordering and pricing alignment.
• Deliver high-level service to both internal and external customers.
• Conduct weekly bin checks for stock accuracy.
• Order urgently needed out-of-stock parts or shop materials.
• Source and order emergency out-of-stock parts from external suppliers if needed.
• Ensure all internal parts requests are billed on service repair orders.
• Process payments from retail customers or secure credit authorization.
• Organize orders for daily shipment, delivery, or pickup.

Qualifications

• Organized and amiable personality
• Proven ability to lead and manage others
• Strong time management skills
• Excellent communication skills with customers
• Professional and well-groomed appearance
• Clean driving record
• Ready to undergo a pre-employment background check and drug screen

BENEFITS

• Medical, Dental & Vision Insurance
• Optional Life Insurance
• AFLAC
• Legal Shield
• Short Term Disability
• 401K w/ Match Money
• Paid Personal Days
• Paid Vacation
• Yearly Awards Banquets
• Yearly Holiday Dinners
• Employee of the Month/Year
• 20 Years of Service Rolex Watch

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!