Automotive Internet Sales positions are available in Lake Havasu City, Arizona. Anderson Chrysler is offering opportunities for Internet Product Specialists. Experience in automotive sales is beneficial but not mandatory.

Anderson Auto Group
Anderson Chrysler
Lake Havasu City, Arizona

Anderson Auto is seeking an Internet Product Specialist to become part of our team. The role involves assisting customers via online leads and delivering outstanding customer service. This vital position plays a direct role in the success of our business operations.

The Internet Product Specialist is tasked with identifying customers through internet leads and offering unparalleled customer service, thereby crafting an unforgettable car purchasing experience. The specialist ensures that all transactions are conducted seamlessly, achieving the utmost customer satisfaction and fostering long-term loyalty.

Essential Functions

• Respond promptly to internet inquiries to meet client needs effectively. Possess comprehensive knowledge of all dealership products, inventory, and services.
• Provide exceptional customer service by creating a friendly environment, greeting and acknowledging every customer, maintaining high standards, and demonstrating solid product knowledge.
• Be accountable for selling vehicles and meeting dealership-defined sales and customer satisfaction standards.
• Work with the sales manager to achieve new and used car sales targets and profit margin goals.
• Greet customers warmly and follow the established sales process consistently.
• Use floor time efficiently to address customer needs and boost sales.
• Identify each customer’s vehicle requirements through careful questioning and listening.
• Showcase and test drive vehicles.
• Ensure customers are qualified for their desired purchases.
• Keep up to date with new products, features, accessories, and their advantages for customers.
• Implement a follow-up system to foster repeat and referral business, enhancing customer satisfaction.
• Stay informed about automobile industry terminology and product technology advancements.
• Conduct pre-delivery inspections and road tests before customer delivery.
• Complete vehicle deliveries post-purchase, ensuring customers understand the vehicle’s features, warranty, and paperwork, thereby building customer loyalty.
• Handle telephone interactions courteously and efficiently.
• Address customer complaints with empathy and a positive attitude, reinforcing our dedication to excellent customer service and boosting customer satisfaction and loyalty.
• Understand and comply with federal

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

• Requirements include a high school diploma or GED, 1-3 years of experience in sales or customer service, and automotive sales experience is advantageous but not mandatory.
• The ideal candidate should thrive in a team setting, possess a positive demeanor, demonstrate dedication and reliability, maintain a clean driving record, and be able to pass a drug screening and background check.

Competencies

• Customer Focus
• Communications Skills
• Flexibility
• Collaboration Skills
• Organized
• Ethical Conduct
• Technical Capacity
• Teamwork
• Strong Work Ethic

Please be aware that this job description does not encompass a complete list of all the activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Equal Opportunity Statement

Anderson Auto Group is committed to equal employment opportunities. Every employment decision, from hiring to promotion, discipline, or termination, is based on merit, competence, performance, and business requirements. We strictly prohibit discrimination based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any legally protected status under federal, state, or local law.

Earn a Degree On Us with Strayer University!

Through the Degrees at Work program, we offer employees working in our company the opportunity to earn an associate’s, bachelor’s, and even a master’s degree from an accredited, online university, including tuition and books. You can learn while you earn! More details can be found at https://www.strayer.edu/fca.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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