Parts Counter Person | Swickard Chevrolet Buick GMC Cadillac, Anchorage, AK

Job Openings for Automotive Parts Counter Personnel in Anchorage, AK, and Auto Dealership Parts Counter Sales Positions

Swickard Chevrolet Buick GMC Cadillac
Anchorage, AK

Driven by our ambition to be the leading sales and service provider in the communities we serve, we aim to transform the car buying experience and offer personalized service to our guests. We are committed to empowering our employees to exceed customer expectations by nurturing an entrepreneurial and innovative culture. If you thrive on challenges and seek a rewarding career, we invite you to connect with us.

Our guests demand luxury, value, and exceptional service. As a Parts Counter Person, you will play a pivotal role in the success of our Parts department by ensuring timely service to our customers. Your contribution will determine if we become our guest’s preferred choice for purchasing, leasing, or servicing their vehicles.

What Winning Looks Like:

  • Demonstrating a high “HQ” (Hospitality Quotient) that includes kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Establishing and maintaining positive working relationships with customers to foster repeat and referral business, ensuring customer complaints are addressed tactfully, promptly, with genuine concern, and in accordance with brand standards.
  • Taking the initiative to surpass customer satisfaction and brand Customer Survey Score Cards by guaranteeing the quality and timeliness of all parts requests.
  • Completing training and certification programs. Monitoring shop conditions, cleanliness, and safety.
  • Communicating with staff and customers in a friendly and professional manner.
  • Answering phone calls, providing price quotes and other information. Pulling and filling orders from stock.
  • Conducting a weekly bin check to ensure stock accuracy.
  • Ensuring all internal requests for parts are billed on the service repair order.
  • Receiving payment from retail customers or obtaining credit authorization.
  • Setting up orders for daily shipment, delivery, or pick-up.

Skills Needed to Win:

  • Must follow and adhere to brand guidelines and customer service expectations
  • Must have a strong focus on maintaining a high KPI score
  • Must be a process-driven individual with the ability to multitask
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • 1-year experience with auto parts sales (preferred)

About Us

  • Founded in 2014 by Jeff Swickard in Wilsonville, OR, Swickard has established itself as a leader in the automotive industry, collaborating with brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover, among others.
  • With over 2,000 employees across 28 dealerships in 5 states, our growth continues. Automotive News recognized us as the second fastest-growing auto group in 2021.
  • We operate as a team where everyone contributes to our success.
  • Essentially, we are a hospitality company within the automotive sector.

Benefits of Working at Swickard:

  • Ongoing training and support
  • Opportunities for continued personal and professional growth
  • We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

  • Insurance: medical, dental, vision, life, and pet insurance
  • Optional disability coverage
  • 401k plan
  • Paid Holidays
  • PTO

I am available to work from Monday to Friday, and on Saturdays if necessary.

Attention all recruitment agencies: Swickard does not accept agency resumes. Please refrain from forwarding resumes to our careers alias or to any Swickard employees. Swickard will not be responsible for any fees associated with unsolicited resumes.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Anchorage, Alaska
  • Posted
    4 weeks ago
  • Category
    Parts / Management
  • Region
    Pacific Northwest
  • Income Range
    30,000-40,000