Service Advisor | Al Serra Auto Plaza, Grand Blanc, Michigan

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Al Serra Auto Plaza
Grand Blanc, Michigan

Join the Al Serra Auto Plaza Team as a Service Advisor!

Al Serra Auto Plaza, the hub of the rapidly expanding Serra Automotive Group, is seeking a Service Advisor to join our team. Serra Automotive Group boasts 55 dealerships and 67 automotive franchises, representing 25 brands (including Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan, Audi, Acura, and Mazda) across 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).

We combine the strength of our heritage with a culture that values individuals, encourages creative thinking, and promotes professional growth. Our mission is to create remarkable experiences for our customers, driven by our passion to be the best in the industry.

Responsibilities

  • Greet customers and direct them to an available technician.
  • Consult with technicians about needed repairs and offer alternatives to expensive repairs.
  • Answer customer questions about service outcomes and consult with technicians when necessary.
  • Inform customers about potential cost savings and warranty protections.
  • Assist customers in deciding whether to repair their car at the dealership’s shop or trade it in.
  • Oversee and manage the service center’s scheduling and workflow.
  • Keep customers informed of changes in service or when their vehicle is ready for pickup.

Qualifications

  • Values of integrity, drive, and teamwork.
  • Ability to learn and follow body shop processes.
  • Ability to learn and utilize diagnostic tools and special equipment.
  • Possession of ASE (level 2 or above) or State Technician Certification(s).
  • Experience in body shop operations with import or domestic brands.
  • Experience in dealership systems.

Bring your talent to Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding. Join us and be part of a team that values your hard work and dedication.

Benefits

  • Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
  • 401K and Roth IRA – with both matching and retirement contributions by Al Serra Auto Plaza
  • Vacation time, generally ranging from one week up to three weeks per year based on time of employment
  • Life Insurance
  • Disability – both Short Term and Long Term
  • Employee discounts on New and Used vehicles
  • Flex Spending Available

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Grand Blanc, Michigan
  • Posted
    2 months ago
  • Category
    Service Department
  • Region
    Great Lakes
  • Income Range
    50,000-60,000