Service Advisor | Fremont Buick Cadillac GMC, Fremont, CA

Automotive Service Advisor Positions in Fremont, CA, and Auto Dealership Service Advisor Opportunities

Fremont Buick Cadillac GMC
Fremont, CA

The Dosanjh Family Automotive Group is dedicated to creating an environment where customers are always treated with respect and dignity. We consider our associates to be our most valuable asset and encourage their growth through diligence, teamwork, and creativity. Most importantly, we uphold the highest standards of honesty and integrity in all our business dealings. If you are passionate about the automotive industry and eager to advance your career within it, we invite you to apply today!

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians’ time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems, order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Must have minimum of 2 years service advisor experience
  • Organized and friendly personality
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

Benefits

  • Medical & Dental Insurance
  • Vision Discount Program
  • 401K Plan + Match
  • Paid time off and vacation
  • Life insurance w/AD&D Feature
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Employee Assistance Program
  • Worldwide Travel Assistance
  • Commuter Benefit
  • Health Reimbursement Account
  • Discounts on products and services
  • Above average industry pay
  • Corporate 24-Hour Fitness Rates

Our company is an equal opportunity employer and we strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait protected by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Fremont, California
  • Posted
    1 month ago
  • Category
    Service Department
  • Region
    Pacific