Automotive Service Advisor positions in Roseville, CA, at auto dealerships are available, and there are also job opportunities that do not require previous experience.

Mazda Infiniti Roseville
Roseville, CA

Infiniti Roseville takes pride in delivering an award-winning level of service. As a local, family-owned business established in 2001, we hire passionate, motivated, and honest team members who embody our ‘Expect More’ brand promise. If you’re seeking to be part of a successful, stable company known for its exceptional service, facilities, reputation, compensation plans, benefits, and a work environment designed to foster team growth, then this could be your ideal workplace.

The advisor role offers a pay scale that includes a base hourly wage ranging from $15.50 to $17.00. Additionally, the role provides a commission-based compensation with no cap, dependent solely on the value or volume of sales completed, starting at $0.00 if no sales are made.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• Medical, Dental and Vision insurance
• Available Supplemental Insurance
• 401K with Employer Contribution
• Paid Vacation
• Paid Sick Pay
• Six Paid Holidays for many job categories
• Tenure Recognition
• Company Picnic & Holiday Party
• Manufacture Recognition Programs
• Clean Safe Work Environment
• High Speed Internet / Wifi
• Latest Technology
• Helpful Supporting Staff

As an equal opportunity employer, we do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected characteristic.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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