If you’re seeking an Automotive Service Advisor role in Roseville, CA, at an auto dealership, there are various job opportunities available.

Mazda Infiniti Roseville
Roseville, CA

Infiniti Roseville takes pride in delivering an award-winning level of service. As a local, family-owned business established in 2001, we hire passionate, motivated, and honest team members who embody our ‘Expect More’ brand promise. If you’re seeking to be part of a successful, stable company known for its exceptional service, facilities, reputation, compensation plans, benefits, and a work environment designed to foster team growth, then this could be your ideal workplace.

The advisor role offers a pay scale that includes a base hourly wage ranging from $15.50 to $17.00. Additionally, the role provides a commission-based compensation with no cap, dependent solely on the value or volume of sales completed, starting at $0.00 if no sales are made.

Responsibilities

• Oversee the service orders and manage the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
• Take responsibility for the customer’s experience by completing additional tasks that help the dealership make a positive impression.
• Provide concierge support for all owner inquiries, via phone or in person, to prevent any mishandling of customers.
• Ensure that the daily inventory of technicians’ time is consistently utilized by service customers.
• Allocate work among technicians efficiently.
• Respond to technical inquiries about vehicle issues, warranties, services, and repairs.
• Keep Customer Satisfaction scores at or above the company’s standards.
• Help diagnose vehicle problems, and order necessary parts and tools.
• Manage the administration of warranty claims and oversee the training and supervision of the service department.
• Organize schedules and delegate tasks to service department staff.
• Uphold company policies and standards while promoting adherence to relevant laws and regulations.
• Maintain a positive working relationship with factories and encourage good employee relations.
• Work with upper management on hiring and disciplinary decisions for the service department.

Qualifications

• Organized and amiable personality
• Proven ability to lead and manage teams
• Excellent time management abilities
• Outstanding communication skills with customers
• Professional and polished personal appearance
• Solid history of service and sales achievements
• Robust track record of positive customer satisfaction outcomes
• Team-focused and driven by self-motivation
• Capable of working independently with minimal supervision
• Impeccable driving record and a valid driver’s license

Benefits

• Medical, Dental and Vision insurance
• Available Supplemental Insurance
• 401K with Employer Contribution
• Paid Vacation
• Paid Sick Pay
• Six Paid Holidays for many job categories
• Tenure Recognition
• Company Picnic & Holiday Party
• Manufacture Recognition Programs
• Clean Safe Work Environment
• High Speed Internet / Wifi
• Latest Technology
• Helpful Supporting Staff

As an equal opportunity employer, we do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected characteristic.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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