Service Advisor | Dutch Miller Kia, Barboursville, West Virginia

Automotive Service Advisor Positions in Barboursville, West Virginia, at Auto Dealerships, no experience necessary.

Dutch Miller Kia
Barboursville, West Virginia

Join the best in the business! If a career in the automotive industry intrigues you, consider applying to become part of our family at Dutch Miller Automotive. We invite you to apply for a role where you can be instrumental in delivering an exceptional automotive experience to our clients. At Dutch Miller, we equip each team member for success through extensive, specialized training tailored to each role, supplemented by practical on-the-job training and continuous personal development.

Responsibilities

  • Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
  • Take ownership of the customer’s experience by completing additional tasks that help the dealership make a positive impression.
  • Provide concierge support for all owner inquiries, via phone or in person, to prevent any mishandling of customers.
  • Ensure the daily inventory of technicians’ time is consistently utilized for service customers.
  • Allocate work among technicians efficiently.
  • Respond to technical inquiries about vehicle issues, warranties, services, and repairs.
  • Keep the Customer Success Index at or above the company’s standards.
  • Aid in diagnosing vehicle problems, and order parts and tools as needed.
  • Manage the administration of warranty claims and oversee the training and supervision of the service department.
  • Uphold company policies and standards while promoting adherence to relevant laws and regulations.
  • Maintain a positive working relationship with factories and encourage harmonious employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

Benefits 

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short Term/Long Term Disability
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Discounts on products and services

As an equal opportunity employer, we strictly prohibit any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait protected under federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Barboursville, West Virginia
  • Posted
    4 weeks ago
  • Category
    Service Department
    Entry Level
  • Region
    Southeast