Automotive Service Advisor | Pogue Automotive Group, Greenville, Kentucky

Automotive Service Advisor job with Pogue Automotive Group in Greenville, Kentucky, No prior experience necessary.

Pogue Automotive Group
Greenville, Kentucky

Pogue Automotive Group is dedicated to creating lifelong customers. We believe that happy employees lead to satisfied customers, and we commend those who demonstrate dedication and motivation. Each member of our team plays a vital role in our success. We are committed to consistently providing the high-quality service and value that our community has grown to expect from our dealership over the years.

Responsibilities

  • Manage service orders and oversee the smooth operation of the Drive Lane, ensuring customers receive timely, polite, and high-quality service.
  • Enhance customer satisfaction by taking initiative on extra tasks that create a lasting, positive impression of the dealership.
  • Offer personalized concierge assistance for all owner inquiries—via phone or in-person—guaranteeing attentive and professional handling.
  • Maximize the daily allocation of technicians’ time, ensuring it is fully utilized to meet service customer demand.
  • Allocate tasks among technicians effectively to optimize workflow and productivity.
  • Address technical inquiries related to vehicle issues, warranties, services, and repairs with expertise and clarity.
  • Uphold Customer Happiness scores that meet or exceed company benchmarks.
  • Support vehicle diagnostics, coordinating the procurement of necessary parts and tools as needed.
  • Cultivate strong partnerships with factory representatives while promoting a collaborative and positive team environment.

Qualifications

  • Organized and amiable personality
  • Excellent communication skills with customers
  • Professional and well-maintained personal appearance
  • Solid history of positive customer satisfaction outcomes
  • Team-focused and self-driven
  • Capable of working independently with minimal supervision
  • Clean driving record and a valid driver’s license

Benefits

  • Health Insurance: Medical, Dental, Vision
  • Life Insurance (Provided by Employer)
  • 401(K) Retirement Plan with match
  • Paid Holidays
  • Paid Time Off

We are committed to being an equal opportunity employer, strictly prohibiting discrimination and harassment of any kind, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Greenville, Kentucky
  • Posted
    4 weeks ago
  • Category
    Sales / Management
    Entry Level
  • Region
    South Central
  • Income Range
    60,000-70,000