Automotive Service Advisor job in Waterbury, Connecticut with Blasius Chevrolet

Blasius Chevrolet
90 Scott Rd
Waterbury, CT 06705

At Blasius Chevrolet Cadillac, our unwavering commitment is to turn every customer into a lifelong client. Our team of motivated and successful employees is the cornerstone of providing an exceptional customer experience for each client. We reward top-performing professionals who are dedicated, caring, customer-focused, and driven to surpass expectations daily. Every role at Blasius Chevrolet Cadillac is essential and pivotal to our ongoing success. Our dealership’s legacy is built on delivering an outstanding customer experience and offering the community the great value they expect from an automotive dealership.

We are on the lookout for professional, dynamic, and high-performing individuals to enhance our fast-paced Service Department. As a Service Advisor, you will be solely and fully accountable for ensuring our customers’ complete satisfaction and managing the overall customer experience. You will be the initial point of contact for our customers, requiring a thorough understanding of maintenance items, service repairs, automotive products, and services, as well as the overall customer service experience. Your role includes providing a prompt, professional, and warm welcome, adhering to a consistent and proven service process, and maintaining clear communication, all within a team-oriented environment. Service Advisors are authentic automotive experts who take pleasure in assisting clients and colleagues alike. We welcome candidates with limited automotive industry experience but require prior involvement in an automotive customer service, automotive retail sales, mechanical fleet, or hospitality setting.

Responsibilities

• Manage the daily and evening operations of the Service Lanes to guarantee timely and courteous service, enhancing the overall customer experience.
• Assume complete accountability for the customer’s journey through service by following a standardized process and performing extra duties to leave a memorable, positive impact on customers every day.
• Act as a knowledgeable resource for automotive products, providing concierge-level support across various communication channels (phone, email, text, in-person) to ensure customers receive accurate guidance and are never misinformed.
• Clearly communicate vehicle diagnostics, repair needs, maintenance schedules, and recommended services from our skilled technicians to ensure customers enjoy safe, trouble-free vehicle operation.
• Allocate service tasks to technicians in a manner that optimizes workflow and efficiency.

Qualifications

• Candidates are required to foster an organized, professional, and friendly environment for our clients and to structure a framework for fellow employees.
• They must possess the ability to manage and exceed the expectations of our clients and colleagues.
• Proficiency in time management is essential to meet or surpass assigned deadlines, guarantees, and commitments.
• The role demands a focus on effective communication and the development of business relationships with customers, as well as sharing team-building skills with co-workers.
• A professional and well-groomed appearance is mandatory. The candidate will contribute to cultivating effective ideas and automotive best practices.
• A team-oriented focus and a drive to inspire a consistent customer-centric attitude are critical.
• A minimum of 4 years’ experience in a customer service, retail sales, or hospitality setting, as well as in the automotive industry, is required.
• A clean driving record is necessary, and candidates must be willing to undergo a pre-employment background check and drug screening.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase and lease plans
• Family owned and operated since 1935
• Health and wellness
• Lunch is provided when working Saturdays
• Discounts on parts and service repairs

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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