Automotive Service Advisor | Northern New Jersey

Job Opening for Automotive Service Advisor in Northern New Jersey franchise dealership

We are seeking a personable and motivated individual for the position of Service Writer at our automotive dealership. As an integral member of our customer service team, you will be the first point of contact for customers, both in-person and over the phone. Your duties will involve assisting customers in identifying their repair or maintenance needs, informing them about the benefits of regular vehicle servicing, and arranging service appointments. You will be responsible for gathering customer and vehicle information, managing follow-up communication, and providing comprehensive customer service support. The ideal candidate should have prior experience in automotive sales or service, especially as a Service Writer. This position requires basic computer proficiency, strong organizational skills, and exceptional communication and interpersonal skills.

Service Writer Duties and Responsibilities

  • Greet customers and handle telephone inquiries.
  • Help customers determine their service and maintenance needs.
  • Educate customers on the benefits of regular maintenance schedules.
  • Record all pertinent details regarding the customer’s vehicle.
  • Perform follow-up communications through calls and emails.
  • Arrange, adjust, or annul service appointments as necessary.

Service Writer Requirements and Qualifications

  • A high school diploma or a GED certificate is required.
  • Experience in automotive sales or repair is necessary.
  • A previous position as a Service Writer is highly desirable.
  • Proficiency with standard office and productivity software is expected.
  • The candidate should have exceptional communication and interpersonal skills.
  • A valid Driver’s License is mandatory.
  • Familiarity with Reynolds systems would be an advantage. Bilingual skills are a plus.

Benefits:

  • Medical, Dental & Vision Insurance
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated.
  • Discounts on products and services
  • 5-day work week

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Posted
    4 weeks ago
  • Category
    Service Department
  • Region
    Mid Atlantic