Automotive Service Director | Casey Auto Group, Newport News, VA

Job opportunities for Automotive Service Directors in Newport News, VA, including positions at auto dealerships, are currently available.

Casey Auto Group
Newport News, VA

Are you an accomplished Service Manager or a seasoned Service Advisor seeking advancement? Casey Auto Group of the Virginia Peninsula is expanding, and we’re in search of top talent for fixed operations. Our franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW, and KIA. Ideal candidates should demonstrate a history of excellent Customer Service Index (CSI) scores, maintain a positive attitude, be well-organized, process-driven, and have experience in managing or contributing to a profitable service department. Situated in the mild coastal area of southern Virginia, surrounded by numerous beaches, the Historic Triangle, and the picturesque Chesapeake Bay, our location offers a superb quality of life. A family-owned enterprise, Casey Auto Group has been a staple in the Peninsula since 1958, boasting a strong brand, dedicated customer base, and solid franchise partnerships.

What we offer:

  • Competitive Pay Plan (Up to $200,000)
  • Medical, Dental and Vision Insurance
  • FSA/HSA
  • Prescription Drug Coverage
  • Life Insurance
  • Short and Long Term Disability
  • Legal Resources Coverage
  • 401(k) Retirement Savings Plan
  • Vacation and Holidays (4 weeks paid vacation and 6 paid holidays)
  • Employee Discounts

Responsibilities:

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers

Requirements: 

  • A minimum of four years’ experience in a high-volume service department.
  • Reynolds and Reynold knowledge a plus.
  • Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Newport News, Virginia
  • Posted
    2 months ago
  • Category
    Service Department
  • Region
    Southeast
  • Income Range
    200,000-250,000