Automotive Service Director | Casey Auto Group, Newport News, VA

Automotive Service Director job in Newport News, VA, auto dealership Service Director opening with Casey Auto Group

Casey Auto Group
Newport News, VA

Are you an accomplished Service Manager or a seasoned Service Advisor seeking advancement? Casey Auto Group of the Virginia Peninsula is expanding, and we’re in search of top talent for fixed operations. Our franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW, and KIA. Ideal candidates should demonstrate a history of excellent Customer Service Index (CSI) scores, maintain a positive attitude, be well-organized, process-driven, and have experience in managing or contributing to a profitable service department. Situated in the mild coastal area of southern Virginia, surrounded by numerous beaches, the Historic Triangle, and the picturesque Chesapeake Bay, our location offers a superb quality of life. A family-owned enterprise, Casey Auto Group has been a staple in the Peninsula since 1958, boasting a strong brand, dedicated customer base, and solid franchise partnerships.

Responsibilities:

  • Ensure that customers receive prompt, courteous, and effective service.
  • Act as a liaison between technicians and customers.
  • Take ownership of the customer experience by completing additional tasks, allowing the dealership to make a positive impression.
  • Manage the hiring of technicians and service advisors.
  • Conduct interviews and oversee new hires.
  • Allocate work among technicians.
  • Prioritize necessary services.
  • Guarantee a positive experience at the dealership for customers.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to prevent any mishandling of customers.
  • Invest quality time in building relationships with customers.

Requirements: 

  • Candidates must have a minimum of four years’ experience in a high-volume service department.
  • Knowledge of Reynolds and Reynolds is advantageous.
  • The ideal candidates will be customer service index (CSI) oriented, technologically proficient, possess a positive can-do attitude, and have a strong drive for excellence.

What we offer:

  • Competitive Pay Plan (Up to $200,000)
  • Medical, Dental and Vision Insurance
  • FSA/HSA
  • Prescription Drug Coverage
  • Life Insurance
  • Short and Long Term Disability
  • Legal Resources Coverage
  • 401(k) Retirement Savings Plan
  • Vacation and Holidays (4 weeks paid vacation and 6 paid holidays)
  • Employee Discounts

As an equal opportunity employer, we do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Newport News, Virginia
  • Posted
    3 weeks ago
  • Category
    Service Department
  • Region
    Southeast
  • Income Range
    200,000-250,000