Automotive Service Manager | Dutch Miller Automotive, Ripley, West Virginia

Automotive Service Manager Position in Ripley, West Virginia, Available at Dutch Miller Automotive Dealership

Dutch Miller Automotive
Ripley, West Virginia

Join the best in the business! If you’re passionate about a career in the automotive industry, we invite you to apply and become part of our family at Dutch Miller Automotive. We encourage you to seize the opportunity to contribute to our mission of delivering an exceptional automotive experience to every client. At Dutch Miller, we equip each team member for success with extensive, specialized training tailored to each role in our company, augmented by practical on-the-job training and continuous personal growth opportunities.

Responsibilities

  • Assist customers with servicing and repairs, providing detailed explanations of each service required.
  • Understand the customer’s needs, matching their requirements and concerns with various service options.
  • Keep the customer informed and updated throughout their vehicle’s service, explaining the procedures being performed.
  • Stay current with new products, features, and accessories, and participate in required product training.
  • Implement a customer follow-up system to encourage repeat and referral business, enhancing customer satisfaction.
  • Hire and manage all service department staff, monitoring their performance in customer service.
  • Develop goals and objectives for the department, including an annual operating budget and a marketing plan to attract new business.
  • Ensure a high Customer Service Index (CSI) by addressing customer complaints promptly and effectively.

Qualifications

  • Minimum 3 years’ experience as a Service Manager
  • Strong commitment to providing excellent customer service
  • High School diploma or equivalent higher education
  • Clean driving record and a valid driver’s license
  • Motivated individual, keen to enhance skills and capable of both independent and collaborative work within internal teams

Benefits 

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short Term/Long Term Disability
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Discounts on products and services

As an equal opportunity employer, we strictly prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Ripley, West Virginia
  • Posted
    2 days ago
  • Category
    Service Department
  • Region
    Southeast