Job Opening for Automotive Service Manager in Allegan, Michigan at Baker Auto Group Dealership

Baker Auto Group
Allegan, Michigan

Baker Auto Group is on the rise, and we’re in search of top-tier talent to expand with us. We’re on the lookout for a seasoned Service Manager capable of managing every aspect of a service department and propelling our team to peak performance. Should you possess a solid history of enhancing Technician efficiency and customer contentment, coupled with an ability to boost gross profit, your next career opportunity is here!

What the right candidate brings to the table:

• You are experienced in this role, possessing the playbook and the expertise to execute it effectively.
• You have transformed a standard service department into a top-tier profit center.
• Training is not a requirement for you; rather, you are the one providing it.
• You possess the skills to recruit, staff, and inspire every member of the department.

Coaching and Leadership

• Overseeing staffing levels and fostering associate engagement through recruitment, hiring, training, coaching, evaluation, motivation, and rewarding of Service Department personnel is key.
• This role involves communicating departmental and individual goals and objectives to ensure clarity in job expectations and requirements.
• It emphasizes pushing accountability across all levels of the department and addressing underperformance urgently.
• Understanding the developmental needs of team members and prioritizing training are essential.
• The role is proactive in recruiting and attracting top talent to the dealership and supports fellow managers with solutions advantageous to the entire dealership.

Customer Satisfaction

• Aims to be a leader in CSI performance and instills this expectation in each team member.
• Prioritizes the customer experience, ensuring it is not undermined by conflicting policies, compensation plans, or individuals.
• Utilizes customer feedback to pinpoint shortcomings and execute corrective measures.
• Operational Excellence.

Operational Excellence

• Constructs the ideal shop layout and allocates work processes to maximize Technician productivity.
• Trains and develops Advisors to excel in Repair Order (RO) Quantity and Quality.
• Creates and enacts clear, sustainable processes that achieve targeted results.
• Targets and reduces waste, ensuring receivables, unapplied time, and policy expenses are within guidelines.
• Drives expected profits through the management of pricing, productivity, personnel costs, and operating expenses.
• Maintains departmental and staff compliance with corporate, factory, and governmental policies and regulations.

Skills & Qualifications:

• Five years of experience in retail automotive service and parts, with two years as a Service Manager/Director.
• Familiarity with the CDK dealer management system is advantageous.
• A valid driver’s license and an insurable driving record are required.
• A High School Diploma or equivalent is necessary; a college degree is preferred.

Benefits Include:

•  Health, dental, life and vision insurance
•  401(k)
•  Paid Time-Off
•  Continued professional development

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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