Automotive Service Manager Position in Merrillville, Illinois, Available at Southlake Auto Group Dealership

Southlake Auto Group
Merrillville, Illinois

We seek a detail-focused service manager to oversee our service department and manage customer interactions, documentation, and repairs. The service manager is responsible for delivering top-tier customer service, fostering enduring customer relationships, and supervising the service team. A comprehensive understanding of industry standards, practices, and the company’s offerings is essential for the service manager.

A successful service manager should exhibit a robust sales-oriented mindset and outstanding leadership abilities. Additionally, they should possess the skills to cultivate and sustain solid, affirmative relationships with customers and external vendors.

Service Manager Responsibilities:

• Delegating and overseeing service tasks, tracking the progress of ongoing projects, and managing team members to achieve the team’s objectives and sales targets.
• Addressing customer complaints and concerns swiftly and professionally to uphold excellent customer relations and secure repeat business.
• Assisting with or handling administrative duties, such as updating invoices, processing orders, and monitoring inventory.
• Establishing and maintaining a service desk, assessing its effectiveness. Troubleshooting service desk issues and enhancing service methods to boost productivity and customer satisfaction.
• Keeping track of departmental issues and client grievances to devise strategies to reduce repeat problems.
• Conducting audits of work and customer service to meet the company’s standards of excellence, efficiency, and productivity.
• Cultivating robust relationships with manufacturers, dealers, and sales representatives.
• Aiding in the training of new staff in company protocols.
• Keeping abreast of industry regulations, constraints, and laws to ensure compliance, and staying informed about the industry’s standards and the latest innovations, materials, tools, and procedures.

Service Manager Requirements:

• A bachelor’s degree in business, administration, or a related field is required.
• Previous experience in sales and management may be beneficial.
• In-depth industry knowledge is essential.
• Candidates should possess excellent leadership, communication, sales, and customer service abilities.
• Proficiency in computer use and strong organizational skills are necessary.
• The role demands robust creative thinking and problem-solving capabilities, as well as the ability to work under pressure and manage stress effectively.

We are committed to being an equal opportunity employer and strictly prohibit any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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