Service Manager | Auffenberg Dealer Group, Shiloh, Illinois

Automotive Service Manager job in Shiloh, Illinois, with Auffenberg Dealer Group

Auffenberg Dealer Group
Shiloh, Illinois

Join the Auffenberg Dealer Group as a Service Manager!

Auffenberg Dealer Group is seeking a Service Manager to elevate our customer experience. The ideal candidate will have a successful track record in the automotive industry, managing service teams, and driving customer satisfaction, operational efficiency, and financial objectives.

Position Details

  • Type: Full-time, base plus commission
  • Salary: $100,000 to $150,000 per year, depending on experience
  • Benefits: Medical, dental, and vision insurance; 401(k) plan; paid vacation and holidays; opportunities for career advancement

Responsibilities

  • Act as the primary contact for service customers.
  • Coordinate appointment scheduling through the Dealer Group’s automotive software.
  • Track customer wait times, service queues, workflow, and repair efficiency.
  • Inspire and train service technicians and advisors.
  • Implement programs to boost service retention and customer loyalty.
  • Ensure customer satisfaction by upholding quality and a positive experience.
  • Manage purchases and inventory of automotive parts and equipment.
  • Maintain high efficiency and safety standards.
  • Design and assess processes for technician training, shop layout, and vehicle safety.
  • Administer access systems for shop entry and customer security.
  • Cultivate relationships with external service providers for customer referrals.

Requirements

  • With over five years of experience in the automotive industry, I have a proven track record of successfully managing service operations.
  • My interpersonal and problem-solving skills are excellent, and I possess a strong understanding of automotive systems, vehicle maintenance, and the sales process.
  • I am known for hands-on leadership and accountability.
  • My ability to collaborate with multiple departments and stakeholders is well-established.
  • Additionally, I am detail-oriented and have excellent written and verbal communication skills.

Ready to take your career to the next level? Join the Auffenberg Dealer Group and make a difference!

EEOC Statement

Auffenberg Dealer Group adheres to equal opportunity employment practices and follows all relevant state and federal laws concerning non-discrimination in employment.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Auto Jobs
  • Location
    Shiloh, Illinois
  • Posted
    2 days ago
  • Category
    Service Department
  • Region
    Great Lakes
  • Income Range
    100,000-125,000