Service Manager | Auffenberg Dealer Group, Shiloh, Illinois

Automotive Service Manager job in Shiloh, Illinois, Auto Dealership Service Manager Opening with Auffenberg Dealer Group!

Auffenberg Dealer Group
Shiloh, Illinois

Join the Auffenberg Dealer Group as a Service Manager!

Auffenberg Dealer Group is seeking a Service Manager to elevate our customer experience. The ideal candidate will have a successful track record in the automotive industry, managing service teams, and driving customer satisfaction, operational efficiency, and financial objectives.

Position Details

  • Type: Full-time, base plus commission
  • Salary: $100,000 to $150,000 per year, depending on experience
  • Benefits: Medical, dental, and vision insurance; 401(k) plan; paid vacation and holidays; opportunities for career advancement

Responsibilities

  • Act as the primary contact for service customers.
  • Coordinate appointment scheduling through the Dealer Group’s automotive software.
  • Track customer wait times, service queues, workflow, and repair efficiency.
  • Inspire and train service technicians and advisors.
  • Implement programs to boost service retention and customer loyalty.
  • Ensure customer satisfaction by upholding quality and a positive experience.
  • Manage purchases and inventory of automotive parts and equipment.
  • Maintain high efficiency and safety standards.
  • Design and assess processes for technician training, shop layout, and vehicle safety.
  • Administer access systems for shop entry and customer security.
  • Cultivate relationships with external service providers for customer referrals.

Requirements

  • With over five years of experience in the automotive industry, I have a proven track record of successfully managing service operations.
  • My interpersonal and problem-solving skills are excellent, and I possess a strong understanding of automotive systems, vehicle maintenance, and the sales process.
  • I am known for hands-on leadership and accountability.
  • My ability to collaborate with multiple departments and stakeholders is well-established.
  • Additionally, I am detail-oriented and have excellent written and verbal communication skills.

Ready to take your career to the next level? Join the Auffenberg Dealer Group and make a difference!

EEOC Statement

Auffenberg Dealer Group adheres to equal opportunity employment practices and follows all relevant state and federal laws concerning non-discrimination in employment.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Shiloh, Illinois
  • Posted
    2 weeks ago
  • Category
    Service Department
  • Region
    Great Lakes
  • Income Range
    100,000-125,000