Automotive Service Manager | Auffenberg Dealer Group, Shiloh, IL

Automotive Service Manager Positions in Shiloh, IL, and Auto Dealership Service Manager Opportunities

Auffenberg Dealer Group
Shiloh, IL

Auffenberg Dealer Group seeks a Service Manager to elevate our customer experience. The preferred candidate should possess Automotive industry experience and a proven history of leading service teams successfully. Their duties will include enhancing customer satisfaction, boosting operational efficiency, and meeting financial goals.

Compensation & Benefits

This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.

Responsibilities

  • Serve as primary point of contact for service customers
  • Manage and coordinate appointment scheduling using the Dealer Group’s Automotive software suite
  • Monitor customer wait times, service queues / workflow and repair performance
  • Motivate and develop service technicians / advisors
  • Develop and execute programs to increase service retention and loyalty
  • Promote customer satisfaction by ensuring quality standards and customer experience
  • Oversee automotive parts and equipment purchases and inventory levels
  • Ensure optimal efficiency and safety standards are maintained
  • Create and review processes concerning technician training, shop layout, and vehicle safety
  • Manage and review access systems for shop entry and customer protection
  • Develop and maintain relationships with external service providers for customer referrals

Requirements

  • 5+ years’ experience in Automotive industry with proven success managing service operations
  • Excellent interpersonal and problem-solving skills
  • Strong understanding of Automotive systems, vehicle maintenance and the sales process
  • Proven track record of hands-on leadership and accountability
  • Ability to collaborate across multiple departments and stakeholders
  • Detail-oriented with excellent written and verbal communication skill

Auffenberg Dealer Group is committed to equal employment opportunities and adheres to all relevant state and federal laws concerning non-discrimination in employment practices.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Auto Jobs
  • Location
    Shiloh, Illinois
  • Posted
    1 month ago
  • Category
    Service Department
  • Region
    Great Lakes
  • Income Range
    125,000-150,000