Automotive Service Manager | Auffenberg Dealer Group, Shiloh, IL

Opportunities for Automotive Service Manager Positions in Shiloh, IL, and Auto Dealership Service Manager Roles

Auffenberg Dealer Group
Shiloh, IL

Auffenberg Dealer Group is in search of a Service Manager to enhance our customer service experience. The ideal candidate will have experience in the Automotive industry and a demonstrated track record of successfully managing service teams. Responsibilities will encompass improving customer satisfaction, increasing operational efficiency, and achieving financial objectives.

Compensation & Benefits

This position is full-time with a base salary plus commission, offering a competitive annual salary ranging from $100,000 to $150,000, based on experience. Additional benefits include medical, dental, and vision insurance, a 401(k) plan, paid vacation and holidays, and opportunities for career advancement.

Responsibilities

  • Act as the primary contact for service customers.
  • Coordinate and manage appointment scheduling through the Dealer Group’s Automotive software suite.
  • Monitor customer wait times, service queue/workflow, and repair performance.
  • Motivate and train service technicians and advisors.
  • Create and implement programs to boost service retention and loyalty.
  • Ensure customer satisfaction by maintaining quality standards and enhancing the customer experience.
  • Supervise the purchase and inventory levels of automotive parts and equipment.
  • Maintain optimal efficiency and uphold safety standards.
  • Develop and evaluate processes for technician training, shop layout, and vehicle safety.
  • Administer and assess access systems for shop entry and customer safety.
  • Cultivate and sustain relationships with external service providers for customer referrals.

Requirements

  • With over five years of experience in the Automotive industry, I have a proven track record of successfully managing service operations.
  • My interpersonal and problem-solving skills are excellent, and I possess a strong understanding of Automotive systems, vehicle maintenance, and the sales process.
  • I have demonstrated hands-on leadership and accountability.
  • Additionally, I have the ability to collaborate effectively across multiple departments and stakeholders.
  • I am detail-oriented and have excellent written and verbal communication skills.

The Auffenberg Dealer Group is dedicated to providing equal employment opportunities and complies with all applicable state and federal laws regarding non-discrimination in employment.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Shiloh, Illinois
  • Posted
    3 months ago
  • Category
    Service Department
  • Region
    Great Lakes
  • Income Range
    125,000-150,000