Automotive Service Manager job in Ripley, WV, Auto Dealership Service Manager Opening with Dutch Miller

Dutch Miller Auto Group
Ripley, WV

Join the best in the business! If you’re passionate about a career in the automotive industry, consider applying to become part of our family at Dutch Miller Automotive. We invite you to apply for a role where you can be instrumental in delivering an exceptional automotive experience to our clients. At Dutch Miller, we equip every team member for success through extensive, specialized training tailored to each role in our organization, augmented by practical on-the-job training and continuous personal development.

Responsibilities

• Assist customers with servicing and repairs, providing detailed explanations of each service required.
• Understand the customer’s needs, matching their requirements and concerns with various service options.
• Keep the customer informed and updated throughout their vehicle’s service process.
• Stay current with new products, features, and accessories, and participate in required product training.
• Implement a customer follow-up system to encourage repeat and referral business, enhancing customer satisfaction.
• Hire and manage all service department staff, monitoring their performance in customer service.
• Develop goals and objectives for the department, including an annual operating budget and a marketing plan to attract new business.
• Ensure a high Customer Service Index (CSI) by addressing customer complaints promptly and effectively.

Qualifications

• A minimum of three years’ experience as a Service Manager is required, with a strong emphasis on delivering excellent customer service.
• Candidates must have at least a high school diploma or higher education, possess a clean driving record, and hold a valid driver’s license.
• An ambitious personality, keen to advance and capable of collaborating with and bolstering internal teams, is essential.

Benefits 

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short Term/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

As an equal opportunity employer, we strictly prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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