Job openings for Automotive Service Managers in Kentwood, MI, and positions at auto dealerships are available.

Fox Ford Mazda
Kentwood, MI

Fox Motors is seeking a Service Manager for our Grand Rapids, MI location at Fox Ford Mazda. The ideal candidate will embody our vision of “Working together to move people throughout life” by leading a team dedicated to fostering the Fox Motors culture, which prioritizes our employees, customers, and community.

Responsibilities:

The Service Manager role is pivotal in guaranteeing the efficiency and profitability of the service department. This leadership position involves managing staffing effectively, retaining customers, controlling costs, and meeting departmental goals and objectives. Fox Motors seeks a Service Manager with a solid understanding of the automotive industry, demonstrated leadership skills, and a commitment to customer satisfaction. If you’re prepared to accelerate your career, we invite you to apply today.

Primary responsibilities are as follows, with the possibility of additional duties being assigned.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians’ daily productivity reports and corresponding payroll records.
• Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately and according to dealership’s guideline.

SKILLS & EXPERIENCE

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Experience in the auto industry preferred but not required.
• Proven leadership ability to mentor and train others.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to set and achieve targeted goals.
• Ability to multi-task, prioritize, and manage time effective.
• Valid driver’s license.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• $900 Monthly Demo Bonus
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are committed to delivering the finest experience to both our employees and customers. Fox Motors envisions a collaborative journey, moving people forward in life. Our core mission as the Fox Family is to collectively contribute to our employees, community, and customers. We are passionate about fostering growth within our team through Fox University, which offers development programs for sales, technicians, and management. Accelerate your career at Fox Motors—apply now!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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