Service Manager | Mike Haggerty Auto, Oak Lawn, IL

Job openings for Automotive Service Managers in Oak Lawn, IL, and positions for Service Managers at auto dealerships are available.

Mike Haggerty Auto
Oak Lawn, IL

Responsibilities

  • Assist customers with servicing and repairs, and clearly explain each service required. Understand the customer’s needs, matching their requirements and concerns with various service options.
  • Keep the customer informed and updated throughout their vehicle’s service.
  • Stay current with new products, features, accessories, and attend required product training.
  • Implement a customer follow-up system to encourage repeat and referral business, enhancing customer satisfaction.
  • Hire and supervise service department staff, monitoring their performance in customer service.
  • Develop departmental goals and objectives, including an annual operating budget and a marketing plan to attract new business.
  • Ensure a high Customer Service Index (CSI) by promptly and effectively addressing customer complaints.

Qualifications

  • Candidates must have a minimum of three years’ experience as a service manager, a strong commitment to excellent customer service, and at least a high school diploma or equivalent higher education.
  • A clean driving record and a valid driver’s license are required.
  • We seek a driven individual who is eager to improve, capable of working within and supporting our internal teams.
As an equal opportunity employer, we do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Oak Lawn, Illinois
  • Posted
    3 months ago
  • Category
    Service Department
  • Region
    Great Lakes