Automotive Service Manager | Kia of New Bern, New Bern, North Carolina

Job openings for Automotive Service Managers are available in New Bern, North Carolina, at various auto dealerships.

Kia of New Bern
New Bern, NC

Kia Mazda of New Bern is currently seeking an Automotive Service Manager to assist in the growth and development of our team.

Responsibilities

  • Assist customers with service and repairs, and explain each service requirement.
  • Understand customers’ needs and concerns; align these with the appropriate service options.
  • Stay informed about new products, features, accessories, and participate in required product training.
  • Hire and supervise service department staff, monitoring their performance in customer service.
  • Set and achieve targets for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
  • Ensure warranty work is completed, submitted, and paid promptly.
  • Maintain a high Customer Service Index (CSI) by addressing customer complaints promptly and effectively.

Qualifications

  • Required qualifications include a minimum of four years’ experience as a Service Advisor or two years as a Service Manager, a strong emphasis on delivering excellent customer service, possession of a Driver’s License, and passing a background screening.

What We Offer:

  • Medical, Dental, Vision, Life
  • 401k
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts

No phone calls. Please submit qualifications online.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    New Bern, North Carolina
  • Posted
    1 month ago
  • Category
    Service Department
  • Region
    Southeast