Automotive Service Manager | Kia of New Bern, North Carolina

Automotive Service Manager positions are available in New Bern, North Carolina, at various auto dealerships.

Kia of New Bern
New Bern, North Carolina

Kia Mazda of New Bern is in search of an Automotive Service Manager to assist in the growth and development of our team.

Responsibilities

  • Assist customers with servicing and repairs, and explain each service requirement.
  • Understand customers’ needs and concerns; align these with the appropriate service options.
  • Stay informed about new products, features, and accessories, and participate in product training as needed.
  • Hire and supervise all service department staff, monitoring their performance in customer service.
  • Set and achieve targets for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
  • Ensure warranty work is completed, submitted, and paid promptly.
  • Maintain a high Customer Service Index (CSI) by addressing customer complaints immediately and effectively.

Qualifications

  • A minimum of 4 years as a Service Advisor or two years as a Service Manager
  • Strong focus on providing excellent customer service
  • Driver’s License
  • Background Screening

No phone calls. Please submit qualifications online.

What We Offer:

  • Medical, Dental, Vision, Life
  • 401k
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    New Bern, North Carolina
  • Posted
    2 months ago
  • Category
    Service Department
  • Region
    Southeast
  • Income Range
    100,000-125,000