Automotive Service Manager Positions in Merrillville, IN, Available at Auto Dealerships

Southlake Auto Group
Merrillville, IN

We seek a detail-focused service manager to oversee our service department and manage customer interactions, reporting, and repairs. The service manager will be responsible for delivering top-tier customer service, fostering enduring customer relationships, and supervising the service team. A comprehensive understanding of industry standards, practices, and the company’s offerings is essential for the role.

A successful service manager should exhibit a robust sales-oriented mindset and outstanding leadership capabilities. The ability to cultivate and sustain solid, affirmative relationships with customers and external vendors is also crucial.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk’s productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.

Service Manager Requirements:

• A bachelor’s degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

We are committed to being an equal opportunity employer and strictly prohibit any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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