Service Manager | Del Grande Dealer Group, San Jose, California

Automotive Service Manager Positions in San Jose, California, and Auto Dealership Service Manager Opportunities

Del Grande Dealer Group
San Jose, CA

In the role of Service Manager, you will guide our skilled team of automotive experts in delivering top-tier customer service to our clients. Your responsibilities include overseeing the department’s overall performance through the implementation of DGDG Core Values, team development, guest care, and adherence to OEM standards.

What you’ll be working on:

  • Guide, lead, and mentor the service organization to maximize their personal potential.
  • Implement strategies and processes to achieve department objectives.
  • Ensure an exceptional guest experience.
  • Develop relationships with each team member.
  • Maintain a customer follow-up system that encourages repeat and referral business, contributing to customer satisfaction.
  • Hire and oversee all service department personnel, monitoring their performance in customer service.
  • Establish goals and objectives for the department, including an annual operating budget and a marketing plan to attract new business.
  • Keep a high Customer Service Index (CSI) rating by addressing customer complaints promptly and effectively.

What you need to bring to the table:

  • Minimum 5 years’ experience as a Service Manager
  • Strong commitment to delivering excellent customer service
  • High school diploma or equivalent higher education
  • Clean driving record and a valid driver’s license
  • Motivated individual with a drive to improve and the ability to collaborate with and support internal teams

Salary: $84,000 – $240,000/annually

*Pay is based on applicable experience and skills.

Industry Leading Benefits:

  • Values-driven culture and team built on integrity, caring, performance and efficiency
  • Continuous career development and advancement opportunities
  • Comprehensive benefits package (Medical, Dental, Vision)
  • 401k with company match
  • Employee Assistance Program with free telemedicine and mental health resources
  • Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG: 

The Del Grande Dealer Group (DGDG) stands as the Bay Area’s largest family-owned automotive group. With a team exceeding 1,000 members, we are expanding. For 13 years in a row, we’ve earned the title of Top Workplace by the Bay Area News Group, and in 2020, we were honored as a Top Workplace USA. Our team’s enthusiasm and politeness, our award-winning culture, and our advanced technology combine to offer guests an unparalleled dealership experience.

At the heart of DGDG’s success are our four core values: Integrity, Caring, Performance, and Efficiency. Our collective dedication to training, education, recognition, rewards, and promotions distinguishes us.

“Be happy” is more than just a slogan for us; it’s our business philosophy. We take great pride in ensuring the happiness of our guests and team members alike. We would be delighted to have you join our team!

As an equal opportunity employer, we strictly prohibit discrimination and harassment, ensuring fairness regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected characteristic.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    San Jose, California
  • Posted
    2 months ago
  • Category
    Service Department
  • Region
    Pacific
  • Income Range
    300,000+