Automotive Service Manager | Jaffarian Automotive Group, Haverhill, Massachusetts

Automotive Service Manager Positions in Haverhill, Massachusetts, Auto Dealership Service Manager Opportunities

Jaffarian Automotive Group
Haverhill, Massachusetts

Jaffarian Volvo/Toyota is on the lookout for a seasoned Service Manager to become part of our team. We provide a performance-driven environment, a collaborative team culture, attractive compensation packages, an ever-expanding customer base, highly efficient technicians, and a culture that encourages internal promotion. As a family-owned business, we deeply value and reward our employees. Jaffarian Volvo/Toyota holds the honor of being New England’s Oldest Toyota Dealer, with four generations of the same family at the helm, now rejuvenated with entirely new management. We invite you to become a member of the Jaffarian family!

Opportunity to earn over $100,000 depending on experience, with up to a $25,000 sign-on bonus. For details, apply today.

Responsibilities
  • Assist customers with servicing and repairs, and clearly explain each required service.
  • Understand the customer’s needs, matching their requirements and concerns with various service options.
  • Keep the customer informed and updated throughout their vehicle’s service.
  • Stay current with new products, features, accessories, and attend required product training.
  • Implement a follow-up system for service customers to encourage repeat and referral business, enhancing customer satisfaction.
  • Hire and supervise service department personnel, monitoring their performance in customer service.
  • Develop goals and objectives for the department, including an annual operating budget and a marketing plan to attract new business.
  • Ensure a high Customer Service Index (CSI) rating by promptly and effectively addressing customer complaints.
Qualifications
  • Minimum 3 years’ experience as a Service Manager
  • Strong commitment to providing excellent customer service
  • High School diploma or equivalent higher education
  • Clean driving record and a valid driver’s license
  • Motivated individual, keen to enhance skills and capable of both independent and collaborative work within internal teams
What we offer
  • Engaged knowledgeable management
  • Air-Conditioned Shop
  • Dedicated service BDC, our phones get answered!
  • Top performing CSI
  • Loyal customer base
  • Medical Insurance
  • Dental Insurance
  • Prescription Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Vacations
  • Paid Training
  • Flexible schedules

As an equal opportunity employer, we strictly prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Haverhill, Massachusetts
  • Posted
    3 weeks ago
  • Category
    Service Department
  • Region
    New England
  • Income Range
    100,000-125,000