Job vacancies for Automotive Service Managers and Auto Dealership Service Managers are available in Merrillville, Indiana.

Southlake Auto Group
Merrillville, Indiana

We seek a detail-focused service manager to oversee our service department and manage customer interactions, documentation, and repairs. The service manager is responsible for delivering top-tier customer service, fostering enduring customer connections, and supervising the service team. A comprehensive understanding of industry norms and practices, along with in-depth knowledge of the company’s offerings, is essential for the service manager.

A successful service manager should exhibit a robust sales-oriented mindset and outstanding leadership capabilities. Additionally, they must be adept at building and sustaining solid, affirmative relationships with both customers and external suppliers.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of ongoing projects, and managing service team members are essential to achieving the team’s objectives and sales targets.
• Addressing customer complaints or concerns swiftly and professionally is crucial to maintain excellent customer relationships and secure repeat business.
• Assisting with or handling administrative duties, such as managing and updating invoices, processing new orders, and overseeing inventory, is also a key responsibility.
• Establishing and maintaining a service desk, as well as assessing its effectiveness, is important.
• Addressing service desk issues and enhancing service methods can boost the service desk’s productivity and customer service.
• Tracking departmental issues and client complaints helps devise strategies to reduce recurring problems.
• Conducting audits of work and customer service ensures the company’s high standards, as well as efficiency and productivity objectives, are met.
• Maintaining robust relationships with manufacturers, dealers, and sales representatives is vital.
• Contributing to the training of new employees in company protocols is part of the role.
• Keeping abreast of industry regulations, restrictions, and laws ensures the company’s compliance, and staying informed about the industry’s standards and the latest innovations, materials, tools, and processes is necessary.

Service Manager Requirements:

• A bachelor’s degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

Our commitment as an equal opportunity employer is unwavering, and we strictly forbid any discrimination or harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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