Automotive Service Manager job in Swedesboro New Jersey, with Spirit Chrysler Dodge Jeep Ram

Spirit Chrysler Dodge Jeep Ram
1945 Kings Highway
Swedesboro, NJ 08085

• Forecasts goals and objectives for the department and strives to meet them.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians’ daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools as well as shop equipment.
• Ensures that customers’ service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.

We are family owned and operated for 34 years and in a fast-growing area and community. We offer great benefits, 401k, paid vacation, and monthly car allowance. If you have a proven track record with a franchise dealership, please forward your resume for immediate consideration.

For a confidential interview, please apply below.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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