Opportunities for Automotive Service Managers in Baltimore, MD, and Auto Dealership Service Manager Positions

Antwerpen Automotive
Baltimore, MD

We are in search of a seasoned Service Manager with a strong motivation and a track record of achieving results to head our well-established service department. The successful candidate will oversee and inspire a team of service professionals, guarantee the efficient functioning of the service department, and fulfill financial goals.

• High Energy Motivated Dealership!
• Great Pay Plan!
• Our Benefits are outstanding!
• Need to fill as soon as possible!

Qualifications:

• Experience as a Service Manager with a proven track record of success is required.
• The candidate must possess excellent leadership, communication, and interpersonal skills.
• A strong technical understanding of automotive systems and the repair process is essential.
• The ability to manage and inspire a team is crucial, as are robust problem-solving abilities.
• Applicants must be at least eighteen years old and hold a valid driver’s license.

Responsibilities

• Ensure an exceptional customer experience throughout the service process.
• Organize and manage the service department’s daily operations.
• Set and pursue goals and objectives for the service department.
• Recruit, train, motivate, advise, and evaluate the performance of service staff.
• Promote a positive and cooperative team environment through effective communication.
• Create marketing strategies to attract new and returning customers.
• Comply with safety protocols, including the disposal of hazardous waste and adherence to OSHA regulations.
• Track technicians’ daily productivity and manage payroll records.
• Keep precise records of repair orders, warranty claims, and other customer details.
• Build strong relationships with GM Factory Representatives and other suppliers.
• Guarantee the proper maintenance, storage, and inventory of special tools.
• Ensure all customers receive a warm welcome and accurate estimates of costs and time.
• Handle customer complaints promptly and in accordance with the dealership’s policies.
• Implement and uphold a 24-hour follow-up policy with all customers to ensure service satisfaction.

Benefits are outstanding:

• 401 (k), Life Insurance
• Dental, Health, Vision Insurance
• Paid Time Off

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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