Job opportunities in car sales are available in Kingman, Arizona, including positions at auto dealerships and in internet auto sales.

Anderson Auto Group
Anderson Ford
Kingman AZ

Anderson Auto is seeking an Internet Product Specialist to become part of our team. The role involves assisting customers via online leads and delivering outstanding customer service. This vital position plays a direct role in the success of our business operations.

Required Education/Skills/Abilities

• A high school diploma or GED is required.
• Candidates should have 1-3 years of experience in sales or customer service.
• While automotive sales experience is beneficial, it is not mandatory.
• Applicants must thrive in a team setting and possess a positive demeanor.
• Dedication and reliability are essential.
• A clean driving record is necessary, along with the ability to pass drug screening and a background check.
• Basic knowledge of computers, printers, and monitors is also required.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Summary/Objective

The role of an Internet Product Specialist involves identifying and aiding customers via internet leads, delivering outstanding customer service, and crafting a memorable car purchasing experience. These specialists are tasked with ensuring seamless transactions that foster the utmost customer satisfaction, encouraging repeat business for years to follow.

Essential Functions

• Respond promptly to internet inquiries to meet client needs effectively.
• Possess comprehensive knowledge of all dealership products, inventory, and services.
• Provide exceptional customer service by creating a friendly environment, greeting and recognizing every customer, upholding high standards, and maintaining in-depth product knowledge.
• Take direct responsibility for selling vehicles and meeting the dealership’s customer satisfaction and volume standards.
• Work with the sales manager to establish and achieve new and used sales quotas and fulfill vehicle sales profit margin goals.
• Offer polite and prompt greetings to customers. Adhere consistently to the defined sales process.
• Make efficient use of floor time to address customer needs and promote sales.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Conduct telephone transactions courteously and promptly.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws, which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend sales meetings.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions.
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer Focus
• Communications Skills
• Flexibility
• Collaboration Skills
• Organized
• Ethical Conduct
• Technical Capacity
• Teamwork
• Strong Work Ethic

Work Environment

This role is dynamic, involving work throughout the dealership, including time spent outdoors, inside the showroom, and at a desk. It regularly involves the use of standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• The employee must frequently lift and/or move items over 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Evening and weekend work may be required as job duties demand.

Note: Schedules are subject to change. Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

Travel is not often required for this position.  There may be occasional travel to pick up or deliver vehicles from other locations.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

Anderson Auto Group is committed to equal employment opportunities. Employment decisions, such as hiring, promotion, discipline, or termination, are based on merit, competence, performance, and business requirements. We do not engage in discrimination based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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