Anderson Auto is seeking a cashier to become part of our team. The role involves assisting customers, performing clerical duties, and handling receptionist responsibilities. This vital position plays a direct role in the success of our business operations.

Required Education/Skills/Abilities

• High school diploma or equivalent
• Administrative experience.
• Experience with Microsoft Office.
• Basic knowledge of computers, printers, monitors, etc.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

The Receptionist/Cashier is tasked with answering incoming calls, routing them to the appropriate staff, and offering general support to the dealership through various clerical duties and tasks. Additionally, the Receptionist/Cashier handles cash transactions with customers and employees, ensuring that payments for goods and services are recorded accurately.

Essential Functions

• Answers the telephone and directs callers to the appropriate personnel.
• Welcomes and guides visitors.
• Maintains the neatness and presentation of customer areas.
• Supports the Customer Relations Manager with various tasks.
• Performs other related clerical duties as required.
• Provides outstanding customer service, ensuring a friendly environment and acknowledging every guest.
• Represents the dealership in a friendly, professional manner.
• Accepts cash, checks, and credit card payments from customers, recording the amounts on the repair order and/or counter ticket.
• Verifies that repair order numbers are noted on each credit card payment slip.
• Ensures that all forms of payment are processed according to dealership guidelines.
• Make change accurately and issue receipts to customers.
• Have every repair order signed by the customer at the time of payment.
• Manage dealer plates and maintain accurate logs for reporting.
• Reconcile daily cash log and invoices. Ensure complete and accurate deposit packets are delivered to the business office daily.
• Business management should be notified of any customer pay repair orders and counter tickets left unpaid at the end of the second day of the repair order date.
• Work with department managers to keep abreast of new products and services offered and any changes in price.
• Refer customers who have additional questions to the Service Advisor or other appropriate personnel.
• Handle customer complaints with integrity and poise and take or refer the customer to the appropriate individual for further communication.
• Give cash refunds accurately to customers for approved returned merchandise.
• Collect required docs, manage schedule, post rentals & payments.
• Assists in managing the rental/courtesy inventory.   
• Maintain service files in a timely manner (filing, scanning).
• Communicate effectively all updates and changes with other Cashiers/Receptionists.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions. 
• Adhere to all company policies, procedures and practices.

Reasonable accommodations are provided to enable individuals with disabilities to perform the essential functions of their roles.

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer Focus
• Technical Capacity
• Teamwork

Supervisory Responsibility

This position has no supervisory responsibilities.

 Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly work on repetitive tasks
• Regularly use hands and fingers to handle, control or feel objects
• Regularly hold the arm and hand in one position or hold the hand steady while moving the arm
• Regularly use headphones and earpiece
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently bend to file and maintain files
• Occasionally lift 5-25 pounds (boxes, supplies, paper, etc.) 

Position Type and Expected Hours of Work

This is a full-time position working Tuesday – Saturday. Days and hours will vary to accommodate the service and sales department working hours. This position regularly requires working evenings, weekends.

Note: Schedules are subject to change.  Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

No travel is expected for this position.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please be aware that this job description does not encompass a complete list of all the activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities are subject to change at any time, with or without prior notification.

Equal Opportunity Statement

Anderson Auto Group is committed to equal employment opportunities. Every employment decision, from hiring to promotion, discipline, or termination, is based on merit, competence, performance, and business requirements. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under federal, state, or local laws.