Automotive Customer Service Representative Jobs

To search Automotive Customer Service Representative jobs click the "Search Jobs" link at the top of the page.

Automotive Customer Service Representative - Summary

Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

Automotive Customer Service Representative - Essential Duties

• Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
• Introduces customers to service and parts personnel, indicating shop location and hours of operation.
• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
• Develops and monitors the results of a dealership customer service questionnaire.
• Stays abreast of upcoming community events and considers ways in which the dealership might participate.
• Coordinates special dealership events, promotions, and seminars.
• Implements customer satisfaction programs.
• Strives for high ranking on manufacturer surveys. Monitors results frequently.
• Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
• Acts as a contact person for any special projects regarding dealership improvements.
• Assists service customers during the morning service rush, when possible.
• Maintains a professional appearance.
• Other tasks as assigned

Marginal Duties
[If applicable.]

Supervisory Responsibilities
[If applicable.]

Automotive Customer Service Representative - Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Customer Service Representative - Education and/or Experience

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.

Automotive Customer Service Representative - Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Automotive Customer Service Representative - Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Automotive Customer Service Representative - Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
[If applicable.]

Automotive Customer Service Representative - Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Customer Service Representative - Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.